Case Submission Instructions

After submitting your case (and payment, if applicable), please follow these step

1) Install WinRAR (free)

Download and install the free WinRAR program:
https://www.win-rar.com/postdownload.html?&L=0

2) Go to your scan files

Open the folder where your scans are saved.

3) Select the scan files

Select all required scan files (for example, 3 scans at once).

4) Compress the files into a ZIP archive

Right-click the selected files and choose:
Compress to → ZIP file

A new ZIP archive will be created automatically.

5) Rename the archive

Rename the ZIP archive using:

  • Patient name, or

  • Case ID

This helps us identify and process your case correctly.

6) Send the archive by email

Email the ZIP archive to:  manager@lionlab.ca

Important

Please make sure your email includes:

  • Case name / Patient name / Case ID

  • Prescription or design instructions

  • Preferred turnaround (Standard / Urgent / Weekend)

If the file is too large to send by email

If the ZIP archive is too large, please upload it to a file-sharing service (Google Drive, Dropbox, or WeTransfer) and send us the download link by email.

 

Email

Manager@lionlab.ca

Contact us