Case Submission Instructions
After submitting your case (and payment, if applicable), please follow these step
1) Install WinRAR (free)
Download and install the free WinRAR program:
https://www.win-rar.com/postdownload.html?&L=0
2) Go to your scan files
Open the folder where your scans are saved.
3) Select the scan files
Select all required scan files (for example, 3 scans at once).
4) Compress the files into a ZIP archive
Right-click the selected files and choose:
Compress to → ZIP file
A new ZIP archive will be created automatically.
5) Rename the archive
Rename the ZIP archive using:
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Patient name, or
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Case ID
This helps us identify and process your case correctly.
6) Send the archive by email
Email the ZIP archive to: manager@lionlab.ca
Important
Please make sure your email includes:
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Case name / Patient name / Case ID
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Prescription or design instructions
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Preferred turnaround (Standard / Urgent / Weekend)
If the file is too large to send by email
If the ZIP archive is too large, please upload it to a file-sharing service (Google Drive, Dropbox, or WeTransfer) and send us the download link by email.
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